Shipping & Returns

WCell Return Policy

Thank you for choosing WCell! All devices undergo a 35-point functionality test (please see table below)  and are inspected by trained technicians. Devices are tested for full functions, R2/Ready for reuse. If you receive a device that is not functional, cannot be activated, or is not as described in the listing, you may be eligible for a return and exchange or refund. You must contact us for approval and return details. We will provide a return shipping label.

 

Please verify with your carrier which model you need. A fully unlocked iPhone is CDMA + GSM unlocked which is generally compatible with most U.S. carriers especially Verizon and Sprint. A GSM unlocked iPhone is only compatible with carriers that use GSM technology such as AT&T and T-Mobile.


If there is an issue with the phone you receive, please reach out to us, and let us know. We usually respond by end of day the next business day. See business hours below. If you message Friday-Sunday, we will respond by end of day Monday. Our company is closed for holidays, so response times may be longer during those times.

 

We offer a 30-day return policy. Please inspect the device as soon as you receive it so that we may resolve any issues within the 30-day return window. A restocking fee may apply to returns. If you have changed your mind and wish to return the phone or cancel your order, this is considered buyer’s remorse and we will deduct a 20% restocking fee from your refund. This allows us to cover shipping costs and fees. You must contact us for approval and return details. We will provide a return shipping label.


Before you return a phone, you must log out of all accounts, iCloud and Apple ID, turn off find my iPhone, and remove all passwords, face id/touch id, and passcode. Then factory reset and power off the device. If we are unable to unlock the phone, we will not be able to process your return. Please return any accessories you received with the phone (if applicable).


Please securely package the phone to prevent damage during shipping. The returned phone must be the same one that was sent to you, and it must be returned in the same condition. If you were sent a mint condition phone, it must be returned in mint condition. If the device is returned damaged, we may deduct up to 50% from your refund, as the phone’s value will be degraded.

 35 Point Inspection

#

Function/Feature Tested

Function Category

1

Device powers on without a power source

Primary

2

LCD (Display is not broken or bleeded)

Primary

3

Full touchscreen functions

Primary

4

Charge port functions

Primary

5

Power button functions

Primary

6

SIM card tray is present and is accecpted by the SIM card port

Primary

7

Able to connect to tower (Able to place a test call)

Primary

8

All microphones function

Primary

9

Battery is able to hold a sufficient charge

Primary

10

No FMIP, MDM, or other account lock activated

Primary

11

All back cameras function

Secondary

12

Loud Speaker fucntions

Secondary

13

Both volume up & down buttons function

Secondary

14

Home button functions

Secondary

15

Liquid damage sensor has not been activated

Secondary

16

A/B/C cosmetic check

Secondary

17

Touch ID or face ID functions (if applicable)

Secondary

18

All front cameras function

Secondary

19

Earpiece speaker functions

Secondary

20

WiFi & Bluetooth connect and function

Secondary

21

All Menu Keys function (if applicable)

Secondary

22

There are no IMEI Issues

Secondary

23

The Ringer On/Off switch functions

Secondary

24

Vibrator functions

Secondary

25

Proximity sensor functions

Secondary

26

Wireless charging functions

Secondary

27

Near-field communication functions

Secondary

28

3D Touch feature functions

Secondary

29

Gyroscope & Accelerometer function

Secondary

30

Audio Jack functions

Secondary

31

These is not an activation lock

Secondary

32

Device is not Blacklisted

Secondary

33

Device is not Jailbroken

Secondary

34

SIM Card is removed from device

Quality Only

35

Device carrier is confirmed

Quality Only

 

 

 

WCell Hours of Operation:
Monday - Friday 8 am - 5 pm CST
Closed Holidays and Weekends